Organizational Consultant & Trainer, Hospital & Health Care
Steve Nguyen, Ph.D., is an Organizational Consultant & Trainer
Steve Nguyen's Bio:
Steve Nguyen, Ph.D., is a consultant and trainer. A professional with a unique blend of organizational understanding and psychological insight, he works with organizations to train and develop employees, with the goal of promoting a healthy and productive work environment.
A consultant with exceptional relationship building, people development, and problem solving skills, he has the ability to operate at both the conceptual and practical level — seeing the big picture, while also examining and handling the small details. Dr. Nguyen is proficient at being both strategic (asking the “what” & focusing on the mission [the war]) and tactical (implementing the “how” and focusing on people and action [the battle]).
Dr. Nguyen is the owner and creator of WorkplacePsychology.Net, a website about people and behaviors in the workplace. He has been quoted in Fast Company, a business magazine, and BBC Capital, the business news website from the BBC. The WorkplacePsychology.Net website has been linked to by respected online media, including The New York Times, Harvard Business Review, and The Huffington Post.
Dr. Nguyen supports and believes in charities that enhance the quality of human life (e.g., providing clean and safe drinking water or developing literacy skills). He lives in Dallas, Texas with his wife and daughter.
My Strengths: I find great satisfaction in working hard with others to achieve a goal. I am good at figuring out how people who are different can work together productively. I have a desire to learn and want to continuously improve. I love finding new ways to use my talents. I am known for making unintelligible or complex ideas, plans, or procedures easy to understand. I have the ability to think about all the factors that might affect a situation. I am skilled at dealing with problems, and figuring out what is wrong and resolving it.
My Blog: workplacepsychology.net
My Website: stevenguyenphd.com
Steve Nguyen's Experience:
Training and Organization Development Consultant at MedSynergiesMay 2014 - Present | Irving, TX
MedSynergies provides revenue cycle management, practice management, business process analysis, and software integration solutions for hospitals, physician practices, and health networks. Learning & Development Responsibilities: ● Responsible for needs analysis, design, delivery, implementation, and evaluation of learning and performance improvement programs. ● Develop and maintain relationships with internal business partners and subject matter experts to deliver effective learning programs geared toward business needs. ● Formulate learning objectives and design and develop methods for learning and performance change assessments. ● Provide creative and effective classroom instruction and facilitation that transfers back to the work environment. Manage and facilitate training of new hires and other training initiatives. ● Conduct periodic reviews of learning programs. Make recommendations for new programs and improvements to existing programs. Organization Development Responsibilities: ● Research and recommend evidence-based employee development and employee engagement strategies, including identifying and developing high-potential employees, and developing and implementing employee engagement, employee development, and succession programs. ● Development, administration, and analysis of surveys; preparation and presentation of summaries and analyses of survey data, including tables and graphs. ● Create assessment strategy to identify appropriate assessments and leverage assessments effectively to create awareness, develop capability and drive personal and professional growth. ● Development of a leadership/management pipeline and learning opportunities for high potential employees. ● Act as internal consultant to various departmental management to solve problems; facilitate training and organizational development projects; consult with stakeholders and management on quality of deliverables.
Associate Faculty at University of Phoenix2010 - Present
University of Phoenix is accredited by the Higher Learning Commission and is a member of the North Central Association, one of six regional accrediting bodies in the U.S. Role: Through the subject of health and wellness, I instill in students the belief that no matter how old a person is or how many health problems s/he faces, everyone can make positive changes for a healthier future. I empower students to learn about health risks, develop plans for change, and make healthy lifestyle changes in their daily life. Most of all, I encourage my students to always believe that they can change their own behaviors as well as become an agent for a healthy change in their own families and communities. Key Objectives: ● Engage and lead students using didactic and facilitative techniques to help them sharpen their academic skills while learning practical, relevant lessons about health and wellness. ● Facilitate the learning process by analyzing, organizing, and translating the information to be learned into a format that matches the student’s current level of understanding. This allows students to build upon knowledge that they have already learned. ● Equip and empower students to use critical thinking skills, teaching them to learn to “fish for themselves” without having to rely on others to “fish for them.”
Owner and Writer at WorkplacePsychology.Net2009 - Present
WorkplacePsychology.Net is a blog about the psychology of workers and the workplace. It examines three related areas: ● Industrial-Organizational (I-O) Psychology: the application of psychological principles and theories to the workplace. ● Occupational Health Psychology (OHP): the work life, health, safety & well-being of workers. ● Organizational Behavior (OB): the study of what people do in an organization and how behavior affects organizational performance. WorkplacePsychology.Net features scholarly and engaging contents about leadership & management, organizational psychology, training & development, and employee health & wellness. ● Website Traffic: 1,700,000+ visits Praise: ● "I like the scholarly angle of your site." -I/O Psychologist ● "I love the focus and the posts." -Organizational Psychologist ● "This is a great website!" -Career Counseling/Coaching Professional ● "Love that there's another blog out there that marries research with practice!" -Talent Management Professional ● "The contribution you'll make to I-O/OHP through your work and this site will truly add something new to the field and the ongoing dialogue." -Professional Development Consultant
Senior Diversity Specialist at University of North Texas2009 - 2009
UNT is one of Texas' largest universities with 36,000+ students. It ranked in the top half of all the schools in the nation in total endowment, with $92.6 million at the end of the 2006-07 fiscal year. Role: Recruited to help design, deliver, and evaluate diversity initiatives for the university. Collaborated with senior-level executives to coordinate and develop orientation and training programs and ensure alignment with university strategic goals. Key Results: ● Ensured successful delivery of diversity education and training programs throughout campus including development and implementation of policies and procedures in the areas of training, faculty and student rights and responsibilities, and new student and faculty orientations. ● Fostered a teamwork environment conducive to positive dialogue across all departments. Personal efforts were cited as a driving force behind new students' interests and retention in multicultural activities. ● Created and delivered an Ally Training program with 97.5% success rate in developing staff and faculty to create a safe zone for highly diverse, minority group members. Wrote and designed the ALLY Training manual covering issues including safety, discrimination, expert insights, and rights information.
Engineering Accountant at Nestle Waters North America2008 - 2009
Nestle is the world's leading nutrition, health and wellness company with over $99 billion (U.S.) in sales and over 280,000 culturally diverse employees around the world. Role: Contract consultant helping project engineering managers track and guide materials management and service process to build bottling facilities throughout North America. Key Results: ● Consulted with senior project managers ensuring 100% accuracy & timeliness of value streams. ● Evaluated and reconciled numerous international, $20+ million construction projects. ● Effectively negotiated with subcontractors achieving 10% cost and time reductions. ● Managed allocation of budgets using SAP R/3 GLOBE for WBS (work breakdown structure) elements to ensure appropriate project funding.
Disability Services Advisor at Collin College2007 - 2008
Collin College is a public, higher learning institution serving over 46,000 students annually. Role: Recruited to help college serve students with disabilities. Established academic and mental health support system, enabling students with learning, emotional, and mental disabilities the opportunity to learn and thrive. Key Results: ● Developed and delivered quality disability services to student population at Collin College. Implemented programs and policies in the areas of advising to students and training to faculty, to improve college learning experience for students and college teaching experience for faculty. ● Promoted teamwork-based environment to drive better interaction with & services to students. Personally cited by students as the dynamic force behind improved advisor-student relations. ● Counseled students in getting the appropriate level of mental health care. Proctored and administered tests for students on all campuses needing special testing arrangements. ● Delivered presentation on alternative education for students with disability, helping them and their families to understand their rights and options.
Behavior Specialist / Crisis Consultant at CNMI Public School System2004 - 2007
School system in North Pacific Ocean comprised of 20 schools and 12,000 students across three islands. Role: Recruited to help school district in servicing learning and emotional needs of students. Worked with administrators, teachers & staff to create policies & procedures. Developed and headed orientation & crisis management training programs and effectively handled crisis issues in school & workplace. Key Results: ● Successfully launched crisis management program; trained over 800 teachers, administrators, counselors, & school staff on Nonviolent Crisis Intervention, Behavior/Classroom Management, and School Crisis Response. ● Developed curriculum and facilitated a 7-Week Life-Skills group to assist students in building self-esteem and develop decision-making, problem-solving, and positive human relations skills. ● Recruited by CNMI AHEC Director (Area Health Education Center) to serve as a trainer on case management for human service professionals. ● Successfully secured two grants totaling over $6000 to conduct Nonviolent Crisis Intervention Workshops to train school staff to handle anxious, hostile and/or violent crisis situations. ● Invited by Congresswoman to provide consultation to the local legislators on mental health issues and to educate and advocate for individuals with mental illness. ● Received distinction from CNMI Mental Health Planning Council for services and advocacy in improving the lives of individuals with mental health disability.
Steve Nguyen's Education:
Capella University2008 – 2013Ph.D.Concentration: Industrial-Organizational (I-O) PsychologyActivities: Dissertation Title: "The Role of Gender and Individual Conflict-Handling Style as Predictors of Coworker-Initiated, Coworker-Targeted Indirect Workplace Aggression"
Texas Woman's University1998 – 2003Master of ArtsConcentration: Counseling Psychology
Baylor University1989 – 1993Bachelor of ArtsConcentration: Philosophy
Steve Nguyen's Interests & Activities:
Employee Health and Well‐being, Training and Development, Diversity and Inclusion, Industrial-Organizational Psychology, Occupational Health Psychology, Workplace Incivility, Workplace Aggression, and Workplace Violence.